Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance

Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

Before you begin

Role required: admin

Procedure

1. On the secondary bot instance, navigate to All > System Web Services > Outbound > REST Message.

2. Select the VA Bot to Bot record.

3. In the Endpoint field, specify the outbound endpoint URL of the primary ServiceNow® instance to which the Virtual Agent responses are posted. http://<primary instance>/api/sn_va_bot_ic/bot_interconnect/va_api_response

4. In the Authentication tab, set the Authentication type field to either Basic or OAuth 2.0.

   For more information on configuring a basic authentication profile and OAuth 2.0 profile, see Configure a REST message with basic auth and Configure a REST message with OAuth respectively.

5. Click Update.

6. In the HTTP Methods section, select the postMessage method and specify the endpoint URL. http://<primary instance>/api/sn_va_bot_ic/bot_interconnect/va_api_response

7. Click Update.

Parent Topic:Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode