Configuring communities

Configure various aspects of Communities based on the specific requirements of your organization.

• Community content types
  There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.

• Community feedback types
  There are two supported feedback types: Upvote and Helpful.

• Community access types
  Access types are used to control access to a forum or a content type.

• Platform Analytics Solutions for Communities
  This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

• Migrate Social Q&A data to Communities
  If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.

• View community logs
  Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.

• View community feedback and bookmarks tables
  View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.

• Create a case from a discussion
  In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.

• Enable knowledge harvesting
  Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.

• Activate Communities plugins
  Activate the Customer Communities plugin to use the Communities application.

• Community setup guide for admins
  Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.

• Configure community content types
  Configure content types, such as videos and blogs, for the community.

• Configure video sources for a community
  Configure additional sources that can be used for uploading a video to the community.

• Configure community forums
  A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.

• Forum and user permissions management
  Community and forum administrators can give users and groups of users different levels of access to forums and forum content.

• Configure the community profile
  Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.

• Create community Terms and Conditions
  Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.

• Enable users to self-register to a community
  Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.

• Moderate a community
  Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.

• Administer gamification
  Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.

• Community Service Portal
  The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.

Parent Topic:Communities