Appointment booking components

The roles, properties, and tables for the appointment booking feature.

This plugin activates the Appointment Booking Demo Data (com.snc.appointment_booking_demo) plugin which provides the demo data.

Appointment booking adds the Appointment Booking menu to the application navigator and the following modules:

• Appointment Booking Configuration: Use this module to create an appointment booking configuration for an application and then configurations for each service within that application.

• Appointment Bookings: Use this module to view a list of appointments that have been booked for services. This list includes the work orders associated with each appointment.

Roles

Appointment booking adds the following roles.

<table id=“table_iyg_cvj_jbb”><thead><tr><th>

Role

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Appointment booking admin

</td><td>

Creates appointment booking configurations for services within an application.

</td></tr><tr><td>

Appointment booking manager

</td><td>

Creates and updates appointment booking records.

</td></tr><tr><td>

Appointment booking user

</td><td>

Books appointments for services from the Customer or Consumer Service Portal. This user can also reschedule or cancel appointments and view appointment details.

</td></tr></tbody> </table>## Properties

Appointment booking adds the following properties.

<table id=“table_j15_yvj_jbb”><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn_apptmnt_booking.user_max_new_appointments_daily

</td><td>

The maximum number of appointments that a user can create daily. The upper limit is 100 appointments per day.- Type: Integer - Default value: 100 - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.max_appointments_returned

</td><td>

The maximum number of appointment availability windows displayed in the Select Appointment window.- Type: Integer - Default value: 100 - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.return_unavailable_slots

</td><td>

Disabling this property enables you to display only available slots in the appointment window for appointment booking.- Type: True/False - Default value: true - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.DisableLockingOnBRLevel

</td><td>

Allows you to specify tables where locking is managed differently to prevent double bookings when booking appointments. Enter a list of these tables, separated by commas, to disable lock validation at the business rule level.- Type: String - Default value: (blank) - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.DisableMaxApptLimitForUsersList

</td><td>

Stores a list of users (sys_ids) who are allowed an unlimited number of appointments per day.- Type: String - Default value: (empty) - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.fetch_next_available_slot

</td><td>

Toggle the flag to enable or disable fetching the next available slot on opening the new Appointment Booking modal.- Type: True/False - Default value: false - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.logging.verbosity

</td><td>

Control users logging for Appointment Booking.- Type: Choice list - Default value: error - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.SingleConcurrentLockAppointmentConfigs

</td><td>

List of tables where Appointment Booking only allows one lock per time slot. Multiple concurrent locks are not supported for these tables.- Type: String - Default value: wm_order,wm_task - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.use_read_replica_from_ui

</td><td>

Creates a read replica of the Appointment Bookings (sn_apptmnt_booking_appointment_booking) table when triggered from the UI.- Type: True/False - Default value: true - Location: System Properties list

</td></tr><tr><td>

sn_apptmnt_booking.use_task_activity_catalog

</td><td>

Enables the use of the column activity_catalog created on task_activity for querying (filters the task activities for a work order task based on appointments). ServiceNow recommends not to modify the value of the property as it affects performance of Appointment Booking.- Type: True/False - Default value: true - Location: System Properties list

</td></tr></tbody> </table>## Tables

Appointment booking adds the following tables.

<table id=“table_crw_gwj_jbb”><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Appointment Booking Service Configuration

</td><td>

Stores service configuration records for appointment booking.

</td></tr><tr><td>

Appointment Booking Configuration

</td><td>

Stores application configurations records for appointment booking.

</td></tr><tr><td>

Appointment Bookings

</td><td>

Stores records for all appointments, including booked, rescheduled, and canceled appointments.

</td></tr><tr><td>

Appointment Window Configuration

</td><td>

Store configuration setting for appointment windows.

</td></tr><tr><td>

Appointment Window​[sn_apptmnt_booking_config]

</td><td>

Defines appointment windows for bookings.

</td></tr><tr><td>

Bookable Window​[sn_apptmnt_booking_bookable_window]

</td><td>

Represents specific time slots available for booking.

</td></tr><tr><td>

Service Configuration Mapping​[sn_apptmnt_booking_config_mapping]

</td><td>

Configuration to map available services to territories or any conditions.​

</td></tr><tr><td>

Appointment Schedule​[sn_apptmnt_booking_schedule]

</td><td>

Mapping the service configuration to appointment slots​.

</td></tr><tr><td>

Appointment Schedule Override​[sn_apptmnt_booking_schedule_override]

</td><td>

Stores override schedule changes. ​

</td></tr></tbody> </table>- Advanced appointment booking components
The roles, properties, and tables for the advanced appointment booking feature.

Parent Topic:Components installed with additional plugins for Field Service Management

Related topics

Appointment booking

Configuring Appointment Booking

Managing appointments