Alert automation AI agent

This agent interprets free-text user requests related to alert automation and guides users to the appropriate automation experience. It detects whether the user intends to enrich alerts, group alerts, respond to alerts, or any combination of these actions.

Workflow

The agent helps users complete tasks related to alert automation.

1. Identify requested alert automations, including alert enrichment, alert response, and alert grouping.

2. Provide links to alert automations that fit the query.

3. Create an alert grouping automation record when requested.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Scripts

Activate Alert Group Automation

Alert Group Automation Canonicalizer

Create Alerts Grouping Automation

Get Alert Automation Link

Legacy: Delete Alerts Grouping Automation

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

evt_mgmt_admin, evt_team_operator

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

evt_mgmt_admin, evt_team_operator

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Create alert automation

</td></tr></tbody> </table>Learn more about Alert Automation at Alert automation in Service Operations Workspace for ITOM

Parent Topic:AIOps and Leap AI agents