Plugins installed with Manufacturing Commercial Operations

With the ServiceNow® Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.

Install the Manufacturing Commercial Operations applications in the following order. All required supporting components are included and install automatically with each application.

<table id=“table_z2l_q52_s2c”><thead><tr><th>

Feature

</th><th>

Plugins

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Warranty Claims

</td><td>

Manufacturing labor common

</td><td>

Manage all the entities related to labor management within MCO.

</td></tr><tr><td>

Manufacturing Common

</td><td>

Manufacturing Core

</td><td>

Manage and maintain common components for MCO.

</td></tr><tr><td>

Manufacturing Dealer Common

</td><td>

Manufacturing dealer management

</td><td>

Manage all the entities related to dealer management within MCO.

</td></tr><tr><td>

Claim Common

</td><td>

Common Claim

</td><td>

Manage all entities related to Base Claims within MCO.

</td></tr><tr><td>

Anomaly Detection Rule

</td><td>

Anomaly Detection Rule

</td><td>

Automatically flags suspicious warranty claims before they are approved and reimbursed by identifying duplicate submissions, mismatched parts, reused images, and unusual claim patterns.

</td></tr><tr><td>

Manufacturing Repair Claim Management

</td><td>

Manufacturing repair claim management

</td><td>

Manage all the entities and flows related to Repair Claims within MCO.

</td></tr><tr><td>

Manufacturing Repair Claim Management Advanced

</td><td>

Manufacturing repair claim management advanced

</td><td>

Provides playbook experience and manage workflows and all major functionalities related to Repair Claims within MCO.

</td></tr><tr><td>

Manufacturing Recall Claim Management

</td><td>

Manufacturing recall claim management

</td><td>

Manage all entities and flows related to Recall Campaigns and Claims within MCO.

</td></tr><tr><td>

Manufacturing Sales Promotion Management

</td><td>

Sales promotion management

</td><td>

Manage all the entities and flows related to sales promotion within MCO.

</td></tr><tr><td>

Manufacturing Sales Promotion Management Advanced

</td><td>

Sales promotion claim management advanced

</td><td>

Provides playbook experience and manages workflows and all major functionalities related to Sales Promotion Claims within MCO.

</td></tr><tr><td>

Integrations for Manufacturing Commercial Operations

</td><td>

Integrations for Manufacturing Commercial Operations

</td><td>

Provides integration functionality for all features.

</td></tr><tr><td>

Manufacturing Quality Management

</td><td>

Manufacturing Quality Management [sn_mfg_qm]

</td><td>

Helps to identify product issues, create quality investigations to perform root cause analysis, and implement corrective and preventive actions (CAPA) to resolve issues and prevent recurrence.

</td></tr><tr><td>

Remediation Core

</td><td>

Remediation Core

</td><td>

Enables organizations to systematically identify root causes, plan and execute remediation actions, and track the cost of poor quality (CoPQ) to enhance improved accountability, efficiency, and continuous improvement.

</td></tr><tr><td>

Manufacturing Gen AI

</td><td>

Now Assist for Manufacturing Commercial Operations (MCO)[sn_mfg_gen_ai]

</td><td>

Now Assist for Manufacturing Commercial Operations (MCO) brings ServiceNow’s agentic AI capabilities to purpose-built manufacturing workflows.

</td></tr></tbody> </table>## Extended setup

You can setup the additional configurations to active Customer Service Management and Order to cash operations capabilities.

Applications Tasks Description Customer Service Management - [Create an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-internal-business-location.md) - [Add staff members to an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/add-user-internal-bus-location.md) - [Assign responsibilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-assign-responsibilities.md) Customer Service Management capabilities for Manufacturing Commercial Operations are automatically installed with the MCO plugins. Order Management - [Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/order-mgt-configuring.md) - [Configuring product offerings and catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-managing-product-catalogs.md) - [Configuring product pricing with Pricing Management application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-managing-product-pricing.md) Order Management capabilities for Manufacturing Commercial Operations are automatically installed with MCO plugins.