Components installed with Order Management

Several types of components are installed with activation of the Order Management plugin, including tables and user roles.

Roles installed

<table id=“table_s22_cjx_ngc”><thead><tr><th>

Role title [name]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Order Fulfillment Agent

[sn_ind_tmt_orm.order_fulfilment_agent]

</td><td>

Views product order, product order task, service order, and resource order. Can edit some fields from the tasks.

</td><td>

• sn_customerservice.case_viewer

• sn_tmt_core.outbound_request_read

• sn_ind_tmt_orm.fulfillment_writer

• sn_customerservice.csm_workspace_user

• sn_prd_invt.product_inventory_relationship_write

• sn_sla_definition_read

• awa_agent

• sn_ind_tmt_orm.order_creator

• sn_fallout_mgmt.fallout_creator

• sn_prd_invt.product_inventory_relationship_creat

• sn_prd_invt.product_inventory_relationship_rea

• wm_basic

</td></tr><tr><td>

Order Fulfilment Manager

[sn_ind_tmt_orm.order_fulfilment_manager]

</td><td>

Views and edits product order, product order task, service order, and resource order.

</td><td>

• sn_ind_tmt_orm.order_fulfilment_agent

• sn_ind_tmt_orm.order_approver

• sn_prd_invt.product_inventory_relationship_delete

</td></tr><tr><td>

Service Order Agent

[sn_ind_tmt_orm.service_order_agent]

</td><td>

Views service order and resource order. Can edit some fields from the tasks.

</td><td>

• wm_basic

• sn_prd_invt.product_inventory_relationship_read

• awa_agent

• sn_sla_definition_read

• sn_ind_tmt_orm.order_creator

• sn_tmt_core.outbound_request_read

• sn_ind_tmt_orm.fulfillment_writer

• sn_prd_invt.product_inventory_relationship_create

• sn_prd_invt.product_inventory_relationship_write

• sn_customerservice.case_viewer

• sn_customerservice.csm_workspace_user

• sn_fallout_mgmt.fallout_creator

</td></tr><tr><td>

Service Order Manager

[sn_ind_tmt_orm.service_order_manager]

</td><td>

Views and edits service order and resource order.

</td><td>

• sn_ind_tmt_orm.service_order_agent

• sn_ind_tmt_orm.order_approver

• sn_prd_invt.product_inventory_relationship_delete

</td></tr><tr><td>

Order Approver

[sn_ind_tmt_orm.order_approver]

</td><td>

Approves customer orders in Order Management. This role is included in the Order Management Business Stakeholder role.

</td><td>

sn_ind_tmt_orm.order_viewer

</td></tr><tr><td>

Order Viewer

[sn_ind_tmt_orm.order_viewer]

</td><td>

Views customer, product, service, and resource orders and any related order tasks in Order Management. This role is included in the Order Management Business Stakeholder role.

</td><td>

• sn_prd_invt.product_inventory_viewer

• sn_sales_agmt_core.sales_agreement_viewer

• sn_customerservice.customer_data_viewer

• sn_prd_pm.product_catalog_viewer

• sn_bus_loc.ibl_viewer

• agent_workspace_user

• sn_bus_loc.ebl_viewer

• sn_csm_pricing.pricelist_viewer

• canvas_user

• sn_ord_qual_mgmt.alternate_proposal_read

• sn_ind_tmt_orm.fulfillment_viewer

• sn_tmt_core.inbound_queue_read

• sn_prd_invt.product_inventory_operations_read

• sn_service_org.customer_criteria_read

• sn_change_read

</td></tr><tr><td>

Fulfillment Writer

[sn_ind_tmt_orm.fulfillment_writer]

</td><td>

Granular role to grant write access to fulfillment tasks.

</td><td>

• sn_ind_tmt_orm.fulfillment_viewer

• sn_tmt_core.outbound_request_write

</td></tr><tr><td>

Order Agent

[sn_ind_tmt_orm.order_agent]

</td><td>

Reads, creates, and updates access to orders, order line items, order characteristic values, and price adjustments. Also, reads order tasks, product order, service order, and resource orders.

</td><td>

• sn_ind_tmt_orm.order_creator

• sn_customerservice.csm_workspace_user

• sn_customerservice.sn_customer_menu_viewer

</td></tr><tr><td>

Order admin

[sn_ind_tmt_orm.order_admin]

</td><td>

Reads, writes, and updates access for Order tables.

</td><td>

• sn_ind_tmt_orm.order_agent

• sn_ind_tmt_orm.order_approver

</td></tr><tr><td>

Order Creator

[sn_ind_tmt_orm.order_creator]

</td><td>

Creates orders. Use this role to send order via REST Web Services.

</td><td>

• sn_ord_qual_mgmt.alternate_proposal_write

• sn_ind_tmt_orm.order_viewer

• sn_ord_qual_mgmt.alternate_proposal_create

</td></tr><tr><td>

Order Integrator

[sn_ind_tmt_orm.order_integrator]

</td><td>

Creates orders. Use this role to send order via REST Web Services.

</td><td>

• sn_prd_invt.product_inventory_operations_create

• sn_tmt_core.inbound_queue_create

• sn_tmt_core.inbound_queue_create

• sn_tmt_core.outbound_request_write

• sn_ind_tmt_orm.order_creator

</td></tr></tbody> </table>## Tables installed

<table id=“table_w22_cjx_ngc”><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Order Line Related Items

[sn_ind_tmt_orm_order_line_related_items]

</td><td>

Indicates associations between an order line item and its related items or product inventory.

</td></tr><tr><td>

Inflight Order Line Item Change

[sn_ind_tmt_orm_inflight_order_line_item_change]

</td><td>

Tracks changes made to order lines items whole the order is in progress.

</td></tr><tr><td>

External product inventory

[sn_ind_tmt_orm_external_product_inventory]

</td><td>

Tracks product inventory records managed in external systems and linked to order line items.

</td></tr><tr><td>

Decomposition Rule

[sn_ind_tmt_orm_order_decomposition_rule]

</td><td>

Defines the rules used to break down an order into smaller fulfillment tasks based on characteristics and specification.

</td></tr><tr><td>

External Sim Numbers

[sn_ind_tmt_orm_st_external_sim_numbers]

</td><td>

Stores Sim numbers managed in external systems for use in order processing.

</td></tr><tr><td>

Order Line Item Contact

[sn_ind_tmt_orm_order_line_item_contact]

</td><td>

Stores contact details linked to a specific order line item.

</td></tr><tr><td>

Resource Order

[sn_ind_tmt_orm_resource_order]

</td><td>

Represents resource level orders and their associated tasks in the fulfillment process.

</td></tr><tr><td>

Order Characteristic

[sn_ind_tmt_orm_order_characteristic_value]

</td><td>

Represents the characteristics and configurable attributes defined for an order.

</td></tr><tr><td>

Pricing Adjustments

[sn_ind_tmt_orm_pricing_adjustment]

</td><td>

Tracks adjustments such as discounts or surcharges applied to an order or order line item.

</td></tr><tr><td>

Mobile Order Task

[sn_ind_tmt_orm_mobile_order_task]

</td><td>

Represents order tasks created for mobile services or mobile related fulfillment.

</td></tr><tr><td>

Customer Order Related Party

[sn_ind_tmt_orm_order_related_party]

</td><td>

Represents parties linked to a customer order, such as organizations or responsible entities.

</td></tr><tr><td>

Req Def Glide

[sn_ind_tmt_orm_req_def_glide]

</td><td>

Stores request definition data linked to variables and dictionary entries in Glide.

</td></tr><tr><td>

Domain Order Related Items

[sn_ind_tmt_orm_domain_order_related_item]

</td><td>

Represents items linked to a domain order, including related orders and inventory.

</td></tr><tr><td>

Product Order

[sn_ind_tmt_orm_product_order]

</td><td>

Represents customer product orders and their associated fulfillment tasks.

</td></tr><tr><td>

Covered Product

[sn_ind_tmt_orm_covered_product]

</td><td>

Represents products covered under an order line, sold product, or install base.

</td></tr><tr><td>

Service Order

[sn_ind_tmt_orm_service_order]

</td><td>

Represents customer service orders and their associated fulfillment tasks.

</td></tr><tr><td>

Decomposition Trigger

[sn_ind_tmt_orm_decomposition_trigger]

</td><td>

Defines the conditions that initiate decomposition of an order or order line.

</td></tr><tr><td>

Inflight Change Type

[sn_ind_tmt_orm_inflight_change_type]

</td><td>

Defines the types of changes that can be applied to inflight orders or order lines.

</td></tr><tr><td>

Order Stage

[sn_ind_tmt_orm_order_stage]

</td><td>

Defines the stages an order goes through in its life cycle.

</td></tr><tr><td>

Order To Project Relationship

[sn_ind_tmt_orm_order_line_rel_task]

</td><td>

Indicates the relationship between an order and its associated project tasks or records.

</td></tr><tr><td>

Request Definition Characteristic

[sn_ind_tmt_orm_req_def_char]

</td><td>

Defines the characteristics and attributes associated with a request definition.

</td></tr><tr><td>

Domain Order

</td><td>

Represents a domain level order that consolidates product, service, or resource orders into fulfillment tasks.

</td></tr><tr><td>

Upgrade Inventory Job

[sn_ind_tmt_orm_upgrade_inventory_job]

</td><td>

Stores details of inventory upgrade jobs, including specifications, payload, and status.

</td></tr><tr><td>

Contract Product Offering

[sn_ind_tmt_orm_contract_m2m_product_offering]

</td><td>

Indicates the relationship between a contract and its associated product offerings.

</td></tr><tr><td>

Customer Order

[sn_ind_tmt_orm_order]

</td><td>

Represents a customer’s order, including account, billing, shipping, pricing, and charge details.

</td></tr><tr><td>

Order Line Item

[sn_ind_tmt_orm_order_line_item]

</td><td>

Represents the individual items in a customer order, including product, pricing, quantity, and shipping details.

</td></tr></tbody> </table>Parent Topic:Order Management reference