All ServiceNow roles
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All ServiceNow roles
Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Product
</th><th>
Roles
</th></tr></thead><tbody><tr><td>
</td><td>
AWA administrator [awa_admin]
AWA agent [awa_agent]
AWA integration user [awa_integration_user]
AWA manager [awa_manager]
</td></tr><tr><td>
</td><td>
Service management agent [sn_esm_agent]
Service management partner [sn_esm_partner]
Service management user admin [sn_esm_user_admin]
Service management admin [sn_esm_admin]
Service management user [sn_esm_user]
Service management partner admin [sn_esm_partner_admin]
Role for REST APIs related to CSM web services [csm_ws_integration]
Customer service agent [sn_customerservice_agent]
Customer service manager [sn_customerservice_manager]
Consumer service agent [sn_customerservice.consumer_agent]
Customer [sn_customerservice.customer]
Customer administrator [sn_customerservice.customer_admin]
Customer case manager [sn_customerservice.customer_case_manager]
Partner [sn_customerservice.partner]
Partner administrator [sn_customerservice.partner_admin]
Consumer [sn_customerservice.consumersn_customerservice.consumer]
Recipients list user [sn_publications_recipients_list_user]
</td></tr><tr><td>
</td><td>
Data Management tools admin [data_mgt_tools_admin]
</td></tr><tr><td>
</td><td>
DocIntel Admin [sn_docintel.admin]
DocIntel Viewer [sn_docintel.viewer]
DocIntel Extraction Agent [sn_docintel.extraction_agent]
DocIntel Creation Agent [sn_docintel.creation_agent]
DocIntel Manager [sn_docintel.manager]
</td></tr><tr><td>
</td><td>
Administrator [platform_document_management_admin]
</td></tr><tr><td>
</td><td>
Hermes Messaging Service administrator [hermes_admin]
Kafka administrator [kafka_admin]
Kafka namespace administrator [kafka_namespace_admin]
</td></tr><tr><td>
</td><td>
IDR administrator [idr_admin]
IDR read [idr_read]
IDR rest [idr_rest]
</td></tr><tr><td>
</td><td>
Knowledge [knowledge]
Knowledge manager [knowledge_manager]
Knowledge administrator [knowledge_admin]
Knowledge domain expert [knowledge_domain_expert]
Administrator [admin]
Knowledge group manager [knowledge_group_manager]
Knowledge group member [knowledge_group_member]
KCS candidate [kcs_candidate]
KCS contributor [kcs_contributor]
KCS publisher [kcs_publisher]
</td></tr><tr><td>
</td><td>
MetricBase administrator [clotho_admin]
MetricBase plus reader [mbplus_reader]
MetricBase plus writer [mbplus_writer]
MetricBase REST accumulate [clotho_rest_accumulate]
MetricBase REST put [clotho_rest_put]
</td></tr><tr><td>
</td><td>
ML Admin [ml_admin]
ML Labeler [ml_labeler]
ML Report User [ml_report_user]
</td></tr><tr><td>
</td><td>
Report user [report_user]
Report scheduler [report_scheduler]
Group report user [report_group]
Global report user [report_global]
Report administrator [report_admin]
Report description administrator [report_description_admin]
</td></tr><tr><td>
</td><td>
Administrator [admin]
Catalog administrator [catalog_admin]
Catalog manager [catalog_manager]
Catalog editor [catalog_editor]
Catalog builder editor [catalog_builder_editor]
</td></tr><tr><td>
</td><td>
Service Portal administrator [sp_admin]
Announcements administrator [announcement_admin]
Portal analytics administrator [portal_analytics_admin]
Portal analytics viewer [portal_analytics_viewer]
</td></tr><tr><td>
</td><td>
Task Intelligence Admin [tia_admin]
Task Intelligence User [tia_user]
Task Intelligence Analyst [tia_analyst]
</td></tr><tr><td>
</td><td>
ServiceNow Otto for Creator [now.assist.creator]
Issue auto resolution administrator [iar_admin]
Chat survey administrator [chat_survey_admin]
Workflow Studio [action_designer]
EVAM administrator [evam_admin]
Virtual Agent branding [va_branding]
Activity subscriptions administrator [actsub_admin]
Flow designer [flow_designer]
Automated testing framework designer [atf_test_designer]
NLU Administrator [nlu_admin]
External application installation administrator [external_app_install_admin]
Automated Customer Experiences (ACE) user [sn_ace.ace_user]
Conversational Interfaces guided setup administrator [sn_ci_gs_content.ci_guided_setup_admin]
Localization requestor [localization_requestor]
Self-service manager [sn_ssa_core.self_service_manager]
Image administrator [image_admin]
Search application administrator [search_application_admin]
Chat analytics administrator [chat_analytics_admin]
Localization requestor [localization_requestor]
Localization fulfiller [localization_fulfiller]
Localization editor [localization_editor]
Virtual Agent admin [virtual_agent_admin]
Virtual Agent administrator [virtual_agent_admin]
Chat analytics administrator [chat_analytics_admin]
UI builder administrator [ui_builder_admin]
Chat analytics viewer [chat_analytics_viewer]
</td></tr></tbody> </table>Parent Topic:Managing roles
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