Activate response templates

You can activate response templates (formerly known as templated snippets) [com.sn_templated_snip] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

Note: If you are using Agent Chat, the Agent Chat (com.glide.interaction.awa) plugin automatically activates response templates.

About this task

Response templates activate these related plugins if they are not already active.

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Plugin

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Description

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Scoped Application Restricted Caller Access

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Allows scoped applications to restrict access to public tables and script includes.

</td></tr></tbody> </table>## Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

4. Components installed with response templates
   Several types of components are installed with activation of the Templated Responses (com.sn_templated_snip) plugin, including tables and user roles.

Parent Topic:Response templates

Related topics

List of plugins (Madrid)