System Events / concept
System Events
Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
GRC Common Functions / concept
Extension points
Use extension points to extend the functionality of an application without altering the original application code. Recommendation contexts use extension points to enable additional functionality while configuring the recommendation contexts or templates.
System Events / concept
System Events
Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
Server API Reference / concept
UniversalTaskUtils - Scoped, Global
The UniversalTaskUtils script include provides methods for managing universal tasks.Applies the specified universal task template to the specified universal task record.Returns the active child task records, in the form of a GlideRecord, for the specified parent ticket.Checks…
Platform user interface / task
Create defined related lists
You can add default related lists to the form for all users to see when viewing records.
Acct lifecycle events / task
Configure a custom trigger
Create a custom trigger to capture a business signal that is specific to your organization and include it in the AI-generated engagement brief.
Scenario Planning in SPW / task
Migrate existing goals data to Goal Framework tables
If your organization uses the legacy goal and strategy tables (Goal, Enterprise Strategy, Business Unit Strategy, and Strategic Objective), you can migrate the existing data to the Goal Framework tables by running the scheduled job.
Impact / task
Configure the Basic authentication method
Confirm an integration user, create a Basic authentication record, then connect your instances using basic authentication. Basic authentication is supported but OAuth is recommended for production environments.
Access Control / task
Export Access Analyzer queries
Export the results from an Access Analyzer query.
Time Configuration / task
Create a scheduled job
Create a scheduled job on the Schedule Job [sysauto] table.
Roles by product / reference
Service Catalog roles
These roles are available for the application
Employee Experience Foundation / task
Manage quick links widgets
Select and display Quick Links on the EmployeeWorks Web App home page and Canvas by capturing sys_ids and updating each widget.
Platform security
platform-security/instance-security-hardening-settings/sc-packages-call-removal-tool.md
--- title: Packages call removal tool description: Activate and run the Packages Call Removal Tool (com.glide.script.packages_call_removal) plugin, and then consider whether each of the proposed changes should be completed or rejected.
Workforce Optimization for HR / task
Use extension points for skill prediction in Workforce Optimization for HR
Use scripted extension points to customize skill prediction for tasks.
Scenario Planning in SPW / task
Customize highlighted values for Prioritization columns
Customize the fields to be highlighted on the Prioritization page of a portfolio plan according to your planning manager's needs.
Cloud Cost Management / task
Configure Unused resources operations
The Unused resources feature recommends termination or power-off for resources that are wasting money because they aren’t being used. Configure Unused resources processes and specify the potential savings that trigger notifications.
Performance Analytics / concept
Configure Platform Analytics Solutions
Platform Analytics Solutions come configured with the expectation that you keep your ServiceNow AI Platform data in a standard set of tables and fields. If you are using different fields, configure the Solutions to point to the correct locations.
Scripts / reference
Updates to the JavaScript engine in Australia
Review the updates to the JavaScript engine on the ServiceNow AI Platform in the Australia release.
Discovery / reference
Discovery multiprobes and multisensors
Multiprobes contain one or more simple probes configured to extract specific information from manageable devices by executing multiple queries with a single authentication.You can add simple probes to your multiprobe in the Includes Probes related list.You can use the default…
Server API Reference / concept
GlideOAuthClientResponse - Scoped, Global
The GlideOAuthClientResponse API provides methods for handling OAuth client responses.Retrieves all of the response information, including instance information.Retrieves the HTTP response content header from an external OAuth provider.Retrieves the error message if…
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.