Platform security / reference
Domain separation levels of support
Choose from three categories for domain separation of an application for your customers' organizations.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Now intelligence / task
Single score data visualization example
Use a single score visualization when you want to show a single value or metric, such as overall revenue or number of open incidents. The basic score visualizes a single value with a descriptive heading and date/timestamp.
Time Configuration / task
Create a business calendar
Create a definition record for an individual parent or child business calendar. You create this record so that you can easily identify a business calendar when you use it in a ServiceNow AI Platform package or functional area.
Order management / toc
Australia Sales Customer Relationship Management
Read Australia Sales Customer Relationship Management in the ServiceNow documentation.
Servicenow platform / task
Delete a metric type
Deleting a metric type entails deleting many related records.
Intelligent experiences / reference
Components installed with Conversation Improvement Themes
Several types of components are part of Conversation Improvement Themes, including scheduled jobs, tables, system properties, and flows.
Product Support for Technology / concept
Proactive Service Experience Workflows architecture
There are multiple components that make up the architecture of the Proactive Service Experience Workflows application.
Incident Management / concept
Reporting incidents
Service desk and other IT managers can use dashboards and reports to monitor and track incident status and service levels.
Application portfolio management / reference
Components installed with Enterprise Architecture Workspace
Several types of components are installed with activation of the Enterprise Architecture Workspace plugin, including tables, user roles, and scheduled jobs.
Service Operations Workspace / concept
Major Incident Management in Service Operations Workspace
Create and manage major incidents in Service Operations Workspace.
Scripts / concept
Script Debugger and Session Log
The Script Debugger enables users with the script_debugger role to debug server-side JavaScript. Users with the log_debugger role can use the Session Log to view and download required logs.
Retail industry / concept
Extending the Retail base case
Extend the Retail Case (sn_retail_case) base case to create custom case types that take advantage of prebuilt roles, business rules, workflows, and the Retail data model rather than creating them manually.
HR Service Delivery / task
Using Federal plugin
With the Federal plugin, promote interoperability between agencies or shared services and augment the delivered HR Service Delivery and ServiceNow AI Platform tables.
Financial Services Deposit Operations / concept
Originate deposit account workflow
Learn how agents, using the originate deposit account workflow, resolve service requests for opening a new deposit account. The workflow applies to both business and personal deposit service requests.
Workflow Studio / reference
Update Record activity
Update a record with the field values you specify.
Upgrade Center / concept
Skipped Records visual task board \(VTB\)
View the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view. An upgrade history record is created for each upgrade that is run.
Platform security / concept
Tracking changes to reference fields
Administrators can track changes to reference field display values.
Mobile / reference
Color variable support for UI rules
Learn how to use color variables to change theming in your mobile UI rules.
Automation Center / reference
Automation Scheduled Trigger Execution form
Use the Automation Scheduled Trigger Execution form to define the type of insight trigger and map an insight rule to a new scheduled script in Automation Center.
Intelligent experiences / concept
Domain separation and MCP Server Console
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.Domain separation is supported for MCP Server Console.
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