Platform security / concept
Configuring client accessible secrets
Learn how to configure your instance to use client accessible secrets.
THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Platform security / concept
Learn how to configure your instance to use client accessible secrets.
Employee service management
--- title: Configure risk factors description: Configure risk factors to define the criteria the risk assessment functionality evaluates a request. Each risk factor uses one of three evaluation types: Condition, Skill, or Subflow.
Service Catalog / concept
Reference topics provide additional information about the lists and forms.
Connections and Credentials / concept
All application integrations in the ServiceNow AI Platform use connections, credentials, and aliases to enable applications to access resources.
Servicenow platform / concept
Explore additional ServiceNow ServiceNow AI Platform capabilities features.
Walk-Up Experience / task
Enable Walk-up Experience Microsoft Office 365 calendar integration. When requesters make an appointment, modify it, or cancel it, the Outlook calendar is sent invites to an appointment and any updates.
Employee service management / task
As a Vaccination Status admin, configure Vaccination Status to work with Azure Form Recognizer service and automate vaccine response approvals.
Telecommunications Network Inventory / concept
The Get Interface Summary function enables you to retrieve all the network interface records that are associated with the input.
Threat Intelligence Security Center / task
Configure the Splunk Enrichment integration to automatically search your logs and add relevant sighting information to threat intelligence data.
Telecom media technology / concept
Sales CRM for Telecommunications decomposes a customer order into multiple parallel domain orders. Each order is routed to the appropriate fulfillment domain using catalog-defined subflows and TMF Open API standards.
Sourcing and Procurement Operations / task
Export a file from a local source, a remote network server, or another instance by providing a path and authentication information.
Virtual Agent / concept
Use the Conversations tab to view the list of Virtual Agent conversations and details of each conversation that occurred during the selected date range.
Document Intelligence / reference
Several types of components are installed with activation of the Document Intelligence plugin, including tables and user roles.
Content Management System / task
Menu sections define groups of links and how the links behave.
Integrate applications / concept
Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.
Telecom media technology / concept
Submit outbound service order requests to external systems by integrating Order Management with southbound systems. This integration enables automated order fulfillment across your service provider ecosystem.
Approvals / concept
In addition to adding approvals via approval rules, you can also add approvals based on what kind of item is being ordered.
Workflow Studio / task
Create a data gathering action to collect record field values for a dynamic template input.
Workflow Studio / task
Test a conversational subflow to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.
Vocabulary
Each row maps a canonical term to its known synonyms — including abbreviations, common misspellings, and spelling variants (US/British). Synonyms are separated by vertical bars ('|').
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.