Security Incident Response / task
Security Incident Phishing workflow template
The Security Incident - Phishing - Template allows you to perform a series of tasks designed to handle spear phishing emails on your network.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Customer service management / concept
Create Salesforce spoke actions to retrieve opportunities
The Salesforce spoke provides actions to retrieve metadata of the opportunity record and create a new opportunity.
Cloud observability / concept
Cloud Observability
Gain insights to detect and quickly respond to changes in cloud-native and monolithic applications.placeholder
Service Graph Connectors / reference
Service Graph Connector for Dynatrace SaaS properties
Service Graph Connector for Dynatrace SaaS properties control the behavior of the connector.
SaaS License Management / task
Create a data stream action to get users
Create a data stream action to get a list of user subscriptions from the SaaS application.
SaaS License Management / concept
SaaS License Connections
Creating a custom integration helps you connect the Software Asset Management application with a SaaS application that doesn't have an existing integration in SaaS License Management.
Customer service management / task
Add Guided Decision with inputs/outputs to Playbook
Add decision trees created using the Guided Decision with Inputs and Outputs activity in the Guided Decisions Experience application to a playbook, so customer service agents can work through it to resolve cases more efficiently.
Telecommunications Service Operations Management / concept
Direct Discovery using Discovery Patterns
The Telecommunications Discovery Patterns plugin (also known as TSOM Patterns) extends ServiceNow AI Platform Telecom Discovery. It supports direct discovery of standalone network elements—such as routers and switches—without relying on traditional network management systems.
Mobile / concept
Data security for ServiceNow mobile apps
ServiceNow mobile apps use SSL/TLS for Over-the-Air (OTA) communication encryption for data security. The OAuth authorization endpoints are HTTPS.
Workflow Activities / task
Add an activity to a workflow
Available activities are displayed in the Core, Packs, and Custom tabs in the Workflow Editor palette.You can duplicate an activity used in a workflow, including all the configured properties.
Now Assist for HRSD / concept
Navigation Assistant AI voice agent
The Navigation Assistant AI voice agent provides employees with verbal, step-by-step guidance for HR self-service tasks.
Workflow Activities / task
Add an activity to a workflow
Available activities are displayed in the Core, Packs, and Custom tabs in the Workflow Editor palette.You can duplicate an activity used in a workflow, including all the configured properties.
Hardware Asset Management / concept
Using Hardware Asset Management
Use the Hardware Asset Management application to manage your hardware and consumable assets.
Finance Case Management / concept
Finance Operations Workspace Case Details page
The Finance Operations Workspace Case Details page is displayed when you select the link of a finance case.
Customer service management / concept
Resource generators in Recommended Actions
Resource generators in Recommended Actions provide resources that you can use as inputs to actions such as guidances and field recommendations.
Integration Hub / concept
UKG Spoke
Manage time off requests in UKG from your ServiceNow instance.
Government industry / concept
Self-service Portals for Public Sector Digital Services
A portal provides an end user, in this case a constituent or applicant, with step-by-step guidance through submitting a public service request case.
HR Service Delivery / concept
Enterprise Service Management Integrations Framework
The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems.
Delta zurich australia / reference
Combined Now Assist in Virtual Agent release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Now Assist in Virtual Agent from Zurich to Australia.
Integration Hub / concept
BMC Remedy Spoke
Manage change requests, incidents, problems, and other records in BMC Remedy from your ServiceNow instance.
Using an agent or building an integration?
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