THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Workflow Studio / concept
Transform data pill values without the need to write a script. Use transform functions to reformat text, perform mathematical calculations, sanitize potentially unsafe SQL statements, and serialize complex objects to raw XML.
Application portfolio management / reference
Several types of components are installed with activation of the Enterprise Architecture Workspace plugin, including tables, user roles, and scheduled jobs.
Vulnerability Response / task
Use the following script to create a rule that assigns vulnerable items for remediation based on the business services they impact.
Virtual Agent / task
Use the Action utility to integrate ServiceNow Workflow Studio workflows in Virtual Agent topics. The Action utility node triggers the required Workflow Studio workflows used in the Virtual Agent conversation.
Password Reset / reference
Tables, roles, business rules, scripts, and workflows are installed with the Password Reset application.
Customer service management / concept
Use the ServiceNow AI Search application with CRM Workspace.
Policy as Code Engine (PaCE) / concept
You can create new versions for any of your existing policies.
Policy as Code Engine (PaCE) / task
After evaluating any changes made to the PaCE policy script, you can review the execution log generated.
Customer service management / task
Create event configurations to define and manage event types for the team calendar.
Field service management / task
Create event configurations to define and manage event types for the team calendar.
Service Graph Connectors / concept
Get familiar with the AWS concepts to learn how the Service Graph Connector for AWS is integrated with Amazon Web Services (AWS).
AI Search / concept
The Search Preview UI enables you to test AI Search queries using settings from a selected search application configuration or search profile.
Customer service management / concept
The Targeted Communications application provides the ability to create and send articles and emails to internal and external customers.
Authentication / task
A workaround is available for the SAML 2.0 integration that changes the authentication context from forms-based authentication to Windows-based authentication.
Reporting / task
Generate and distribute scheduled reports via email.You can export reports in certain output formats. You can schedule these reports for regular export.If you are on a domain-separated instance, scheduled reports are generated using the "Run as" user's permissions.
Change Management / reference
Several types of components are installed with the Change Management - Change Schedule.Plugins are added with activation of Change Management - Change Schedule.Roles are added with activation of Change Management - Change Schedule.Tables are added with activation of Change…
Configuration Management Database (CMDB) / reference
CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics.
Service Portal / concept
Automates the deployment and provisioning of the AWS CloudFormation services using Service Catalog or Service Portal.
Servicenow platform
--- title: Create a compliance audit description: Create a compliance audit. Compliance offers two types of audits: one uses templates to define conditions and the other uses a script.
Platform user interface
--- title: Tutorial: set up an external knowledge base search source description: Define an advanced search source to return data from any source on the Internet. To understand the power of search sources, follow this tutorial to set up an external knowledge base search source.
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