AI Control Tower / reference
Create new AI issue form
Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
It operations management / reference
Plugins or applications installed with ITOM AIOps
Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.
Governance risk compliance / task
Create, update, and group recovery tasks
Create tasks in a plan to recover your business from various disaster situations. Prioritize the tasks by determining the critical assets that have to be recovered and estimate the time by which the task must be completed.
Delta washingtondc australia / reference
Combined Vulnerability Response release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Vulnerability Response from Washington DC to Australia.
Acct lifecycle events / toc
Australia Customer Success Management
Read Australia Customer Success Management in the ServiceNow documentation.
SaaS License Management / concept
Integrate Salesforce Marketing Cloud using OAuth 2.0
Integrate your ServiceNow instance with Salesforce Marketing Cloud services by using OAuth 2.0.Create Salesforce Marketing Cloud OAuth 2.0 credentials to get access to Salesforce Marketing Cloud APIs.Create a Contacts Counts report to retrieve and display the total number of…
Sourcing and Procurement Operations / concept
Sourcing and Procurement Operations integration with Celonis
Identify inefficiencies in your customer business process, understand their business impact, and gain insights into the root causes, by integrating Sourcing and Procurement Operations with Celonis.
Impact
impact/healthscan-definitions-may-store.md
--- title: Healthscan definitions updates: May 2025 store description: Some HealthScan definitions are deprecated or updated between releases.
Service Portfolio Management / task
Add a commitment to a service offering in Service Portfolio Management
Service commitments are specific services that define the unique availability guarantees, scope, and pricing for a service offering.
Universal Request for HR Service Delivery / concept
Predictive Intelligence for Universal Request
The Predictive Intelligence for Universal Request uses machine-learning algorithms for the auto-assignment of universal requests and to find similar knowledge articles and closed universal requests.
Legal Simple Contracts / concept
Non-disclosure agreement requests in Legal Simple Contracts
Employees can submit legal requests for creating non-disclosure agreement (NDA) contracts with third parties such as vendors, customers, and partners. The legal department can manage and process these requested changes from a centralized location.
Service Reliability Management / task
Manually create an SRM incident
Create an incident if you think an issue poses a serious risk and should be taken care of as soon as possible.
Manufacturing / concept
Plugins installed with Manufacturing Commercial Operations
With the ServiceNow Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.
Reporting / reference
Report Administration module
Learn how to administer reports on the ServiceNow platform using the Reports Administration module.
Delta zurich australia / reference
Combined Build Agent and Autonomous Engineer release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Build Agent and Autonomous Engineer from Zurich to Australia.
Sourcing and Procurement Operations / reference
Using Shopping Hub
Use the Shopping Hub module to request pricing or place an order for products and services.
Financial Services Deposit Operations / concept
Add, modify, and remove financial account relationship workflows
Learn how agents, using the financial account relationship workflows, resolve service requests for adding, modifying, and removing relationships from deposit accounts. These workflows apply to personal deposit service requests.
Order management / concept
Approving or rejecting orders
Fulfillment managers bridge the gap between order intake and execution by reviewing the order information and deciding whether an order is ready to proceed or requires further review.
Edge Encryption / reference
Edge Encryption limitations
Edge Encryption impacts system functions. Carefully evaluate the impact of encrypting a field.
Virtual Agent / task
Create the notification for the Asset Refresh topic
Create an actionable notification to trigger the Asset Refresh Virtual Agent example topic you just created. The user will automatically receive the notification when it's time for them to order a new hardware asset.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.