THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Universal Request for HR Service Delivery / concept
Set up your service to provide your employees with a unified and consistent ticket experience. This setup automatically creates a universal request when requests are raised from an interaction record, email, or record producer.
Work Order Management / concept
Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.Activate the Field Service Management Customer Experience plugin (com.snc.fsm_customer_experience) to use the Customer Experience…
Security management / task
Install and configure the ServiceNow AI Platform Integration with Cisco AI Defense application in your ServiceNow AI Platform instance to import scan results and model validation data from Cisco AI Defense.
Third-party Risk Management / reference
Learn more about the key concepts and terms that are used in the TPRM application.
Delta xanadu australia / reference
Consolidated page of all release notes for Configuration Management Database (CMDB) from Xanadu to Australia.
Workflow Studio / reference
Specify a duration of time to wait before running an activity or a stage whose start rule and conditions have been met. Give users time to act during automated playbooks. Give users time to wait for a specific date and time to complete actions.
Financial Services Customer Lifecycle Operations / concept
Learn how agents, using the Notice of death workflow, manage a deceased client's financial accounts. The workflow applies to Client Lifecycle service requests.
Order management / task
Configure the opportunity summarization skill to generate AI-powered opportunity summaries in the CRM Workspace, including which data sources and fields contribute to the summary.
Scripts / concept
Client scripts allow the system to run JavaScript on the client (web browser) when client-based events occur, such as when a form loads, after form submission, or when a field changes value.
Delta xanadu australia / reference
Consolidated page of all release notes for Application Vulnerability Response from Xanadu to Australia.
Governance risk compliance
--- title: Financial Impact Approval Thresholds description: Use the Financial Impact Approval Thresholds form to define monetary thresholds that trigger approval requirements for risk events and to configure how approvers are determined when those thresholds are met.
Impact / concept
You can initiate some scan types on-demand to run whenever they are required.
Change Management / concept
You can activate one or more of the Change Management plugins if they are not already active. Some plugins include demo data.
Hardware Asset Management / concept
Use the Asset put away feature to track asset movement efficiently in the inventory.
Platform administration / task
Administrators can configure service providers for devices that use SMS.
Sourcing and Procurement Operations / reference
A contract defines the terms and conditions along with pricing agreed for a product with the supplier. An active contractual price determines if the pricing of a product or service is displayed on ShoppingHub.
Workplace Core / reference
Several types of components are installed with installation of the Workplace Core application, including user roles, scheduled jobs, tables, and business rules.
Change Management / task
Detect change conflicts by setting Change Management conflict analysis properties.
Delta xanadu australia / reference
Consolidated page of all release notes for Accounts Payable Operations from Xanadu to Australia.
Upgrade Management / reference
You can update information about a skipped record task using the Upgrade History Task form.
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