THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Platform security / concept
Domain separation is designed to give ServiceNow service providers (SPs) the ability to configure the services they offer to their customers. It is not designed to enable their customers to administer those services themselves, except in a few areas that this topic details.
Customer relationship management / concept
Partner Relationship Management (PRM) enables enterprises to onboard channel partners, manage ongoing partner relationships, and collaborate with partners on sales opportunities, orders, and quotes.
Platform administration / concept
Templates simplify the process of submitting new records by populating fields automatically.
Integration Hub / task
Integrate the Oracle Peoplesoft Financial and ServiceNow instances, and authenticate the requests using the basic authentication.
Sourcing and Procurement Operations / concept
ServiceNow Sourcing and Procurement Operations (SPO) is an AI-assisted procurement tool. Employees can use it to shop for the goods and services they need at work.
Governance risk compliance
--- title: Create a control objective using the Compliance Workspace description: A control objective is an objective, direction, or standard that acts as guidance for company interactions and operations.
Workplace Central / reference
Review the conflicts and decide whether you want to resolve or ignore them.
Security Incident Response / concept
Extends the capability of linking the source records from Major Security Incident Management workspace.
Workforce Optimization for IT Service Management / concept
Analyze how closely your agents adhere to their scheduled activities. You can also analyze whether they complete the total time they were scheduled to work. Use these metrics to align your staffing needs better and forecast the demand for agents more effectively.
Insurance Claims / task
Initiate an Insurance claims case on behalf of a claimant by using the Insurance claims application. When a customer calls in to report a claim, a claim intake specialist follows this procedure to capture important details and initiate a case.
Security management / concept
The MITRE-ATT&CK framework is a knowledge base of common tactics, techniques, and procedures (TTP) that your organization can access to develop specific threat models and methodologies against cyberattacks.
Sourcing and Procurement Operations / concept
ShoppingHub configurations control the shopper experience for procurement workflows, including request modifications and sourcing checkouts.
Delta zurich australia / reference
Consolidated page of all release notes for Product Catalog Management and Pricing Management from Zurich to Australia.
ServiceNow Studio Classic / concept
Admins, delegated developers, and users with Guided Application Creator roles can access and develop in ServiceNow Studio. Each role has different capabilities and permissions.
Team Development / task
You can compare a version to the current version for any customizable object that a user has modified, such as a form layout or business rule. You can also compare the local and current pulled version of an object in Team Development.
Application development / reference
Create and manage custom applications in a simple, low-code environment.
Government industry / concept
Use the ServiceNowPublic Sector Digital Services (PSDS) application to deliver government services to constituents, businesses, and agencies on a single platform.
Change Management / concept
Each change request model progresses through a number of state values in a specific order.
Delta washingtondc australia / reference
Consolidated page of all release notes for Operational Technology Manager from Washington DC to Australia.
Platform administration / task
Create a metric definition for a task table.
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