Access Control / task
Use Scripting Governance Tool
Use the Scripting Governance Tool to provide a single, centralised control for managing scripting access across your ServiceNow AI Platform.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Application portfolio management / toc
Australia Enterprise Architecture
Read Australia Enterprise Architecture in the ServiceNow documentation.
Financial services operations / concept
Configuring Agentic Contact Center for Banking
Configure Agentic Contact Center for Banking by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.
Order management / concept
Sales Customer Relationship Management glossary
Learn about terms and concepts that are unique to Sales Customer Relationship Management.
ITSM Virtual Agent / task
Set up Issue Auto Resolution for ITSM Virtual Agent
Users with the virtual_agent_admin or admin role can configure Virtual Agent settings to indicate discoverable topics, set business rules, and more.
Service Catalog / reference
Service Catalog terms and roles
The Service Catalog application uses these roles to manage different aspects of the application.Can manage all aspects of the Service Catalog application, including scripting functions such as creating UI macros or business rules.Can manage the Service Catalog application,…
Accelerator and Initiative List / reference
Adopt AI Governance
This Accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System (AIMS).
Event Management / task
View impact of child service on parent service
In the map view of an application service, the severity of a child service is propagated to its parent service.
Sourcing and Procurement Operations / reference
Purchase requisition
A purchase requisition represents a request that is sent internally within an organization to obtain purchased goods or services. It consists of items that need to be ordered, and may need to go through approvals for a purchase order to be created.
Delta zurich australia / reference
Combined CPQ release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for CPQ from Zurich to Australia.
Order management / task
Review and approve service qualification requests
Review and approve customer orders captured through the Technical Service Qualification API.
CMDB CI Class Models / concept
Avi load balancer extension classes
The CMDB CI Class Models app adds or updates classes for the Avi load balancer.
Customer service management / concept
Setting up service channels and queues
You can set up service channels, queues, and key performance indicators (KPIs) to route work items automatically to agents based on an agent's availability, capacity, and skills.Add service channels and queues to automatically route incoming work items to agents.Define agent…
Government industry / concept
Grants Management Personas
Understand the key personas involved in Grants Management and their responsibilities in supporting grants.
Configuration Management Database (CMDB) / concept
CMDB Data Foundations dashboard
Use the CMDB Data Foundations dashboard to monitor foundational key health-related metrics in CMDB.
Telecommunications Network Inventory / concept
Modeling your workflow
Learn how to create a network inventory record in the Telecommunications Network Inventory application to store the details about your network assets.
SaaS License Management / concept
Integrating with Microsoft Dynamics 365 and Power Apps
Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.Set up Microsoft Azure Active Directory (AD).Set the system-level settings for Microsoft Dynamics 365 and…
Legal Request Management / task
Install Legal Request Management
You can install the Legal Request Management application (sn_lg_ops) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
Request Management / concept
Request Management architecture
Request Management defines the data model and processing flow for catalog item requests, from cart creation through record fulfillment.
Workforce Optimization for HR / task
Monitor schedule adherence
Use schedule adherence to evaluate whether or not your agents are adhering to their assigned schedules. You can look for areas where low-value activity can be eliminated or reduced and further analyze staffing levels throughout the day.
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