THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Server API Reference / concept
The TMFTopicEventAPIUtilOOB script include contains functions to handle Event Notification Management Open API requests that are triggered by external trigger definitions to create, update, and delete events in the Event [em_event] table.Returns the payload schema used when…
Service management for the enterprise / task
When service management state flows have been disabled, they cannot be re-enabled from the user interface.
Platform administration / concept
Define a hierarchy of categories and enable users to describe a record using one or more attributes.
Impact / task
Configure the Jira user story integration to create work items in a Jira project directly from Scan Engine finding records.The following leading practices are guidelines for creating Jira integration scripts.
Change Management / task
If you upgraded from a release prior to Geneva, you must update old state labels to new state labels after you activate the Change Management state model.
System Import Sets / concept
Review these performance issues to troubleshoot and improve the performance of your import set jobs.Running business rules during transform may cause the transform to take longer than expected, or cause the instance to slow down.Using multiple GlideRecord queries or large loops…
Server API Reference / concept
The Subflow API provides methods to run published Workflow Studio subflows.Runs a published subflow asynchronously.
Service Portal / task
Configure widget security to ensure that your widget is being accessed only by the intended audience.
Server API Reference / concept
The CimProbe script include provides methods to maintain Common Information Model (CIM) probe metadata.Returns all the named queries for the current CIM probe.Returns all the queries for the current CIM probe.Returns all the records in the CIM Probe table.
Advanced Work Assignment / task
Create a queue for the Chat service channel that routes billing issues.
Advanced Work Assignment / task
Create a queue for the Chat service channel that routes order issues.
Server API Reference / concept
The MLSolutionUtil script include provides methods for getting Predictive Intelligence predictions.Instantiates a new MLSolutionUtil object.Gets predictions for one or more specified solutions.
API reference / toc
Read Australia API Reference in the ServiceNow documentation.
Customer service management / task
Configure the required components to enable the third-party data integration feature for Agent Workspace for CSM.
Server API Reference / concept
The CatalogItemVariableSet API provides methods that enable you to create and modify service catalog item variable sets using scripts.Inserts the defined catalog item variable set.Deletes a variable set.Returns a mapping of catalog item variable set attribute values.Sets…
Integrate applications / concept
The Exasol connector provides read-only access to data and metadata in an Exasol database.
Integrate applications / concept
The MariaDB connector provides read-only access to data and metadata from a MariaDB database.
Integrate applications / concept
The MongoDB connector provides read-only access to data and metadata from a MongoDB database.
Integrate applications / concept
The SingleStore connector provides read-only access to data and metadata from a SingleStore database.
ERP Customization Mining / reference
Access data from the ERP (Enterprise Resource Planning) system of record through the Glide API.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
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