Knowledge Management / task
Configure activity contexts for Self-Service Analytics
Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
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Field service management / reference
Extension points in Field Service Management
Use extension points to customize various configurations.
Skills Management / concept
Exploring Skills Management
Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.
Delta washingtondc australia / reference
Combined Process Mining release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Process Mining from Washington DC to Australia.
Delta xanadu australia / reference
Combined Regulatory Change Management release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Regulatory Change Management from Xanadu to Australia.
Platform security / reference
Domain separation terms
With a ServiceNow instance, you can improve efficiency, add greater security, and increase performance for your customer organizations. It's helpful to understand some of the most common terms as you create your configurations.
Release notes / reference
Australia Patch 2
The Australia Patch 2 release contains important problem fixes.
Financial services operations / reference
Components installed with Group Life Servicing
Several types of components are installed with activation of the Group Life Servicing plugin, including tables and user roles. The applications also install related plugins and store applications if they are not already installed.
Security management / concept
Using the MITRE-ATT&CK dashboard
The MITRE-ATT&CK dashboard provides an executive view of the data source coverage, tactics, and techniques that are used in your organization.Use the MITRE-ATT&CK dashboard to get an overview of the data source coverage, tactics, and techniques that are used in your organization.
Customer relationship management / toc
Australia Customer Relationship Management
Read Australia Customer Relationship Management in the ServiceNow documentation.
Automated Test Framework (ATF) / concept
Getting started with the Automated Test Framework
If you are new to the Automated Test Framework, read this overview to learn what the framework can do. Next, follow the tutorial to create and run a test that uses the most basic of ATF features.
ServiceNow Studio Classic / concept
Building apps in source code in ServiceNow Studio
Developing and maintaining applications in source code enables you to create and modify complex applications, manage code in source control more easily, and catch errors at build time.
Discovery / concept
Discovery for Alibaba Cloud
Alibaba Cloud discovery is one of the overall Cloud discovery offerings within the IT Operations Management (ITOM) Visibility framework. It’s an automated process used to scan and identify Alibaba Cloud resources within your organization's cloud infrastructure.
Delta xanadu australia / reference
Combined Manufacturing Commercial Operations release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Manufacturing Commercial Operations from Xanadu to Australia.
Service Catalog / concept
Domain separation and Service Catalog
Domain separation is supported in Service Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
It asset management / toc
Australia Asset Management
Read Australia Asset Management in the ServiceNow documentation.
Delta washingtondc australia / reference
Combined CPQ Configurator release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for CPQ Configurator from Washington DC to Australia.
Security Incident Response / concept
Configuring ServiceNow Otto for Security Incident Response \(SIR\)
The ServiceNow Otto for Security Incident Response (SIR) application is supported in the Security Incident Response Workspace and in the legacy Core UI (UI16). Use the guided setup in the AI Admin Hub console to configure ServiceNow Otto for Security Incident Response (SIR).
Virtual Agent / reference
Secure Text user input control
The Secure Text control provides a means to encrypt sensitive information provided as simple text or other formats. Use this control to encrypt sensitive information in topics that use large language model (LLM) discovery.
Sourcing and Procurement Operations / task
Add a supplier
Add suppliers and their products to populate your primary data.
Using an agent or building an integration?
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