Platform administration / concept
Clone Admin Console
The Clone Admin Console is the user interface where administrators can manage, request, and monitor their instance clones.
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REST APIs / concept
WSD Shift API
The Workplace Service Delivery (WSD) Shift API provides an endpoint that returns shift time spans for a specified date and time.Returns the shift time span for a specified date/time and shift.
Application development / concept
Project explorer
The Project Explorer is the primary file management panel in Lux Lab. It provides a hierarchical view of your project's files and folders, and is the starting point for navigating, creating, and organizing your work.
Application development / concept
Tool comparison for agentic development
Compare ServiceNow development tools to select the right approach for your agentic development needs.
Integration Hub / concept
SAP S4 HANA IDoc Spoke
The SAP S4 HANA IDoc spoke is built by Bristlecone, Inc. Manage finance, items, and procurement in SAP S4 HANA IDoc account from your ServiceNow instance.
Predictive Intelligence / concept
Using Machine Learning APIs
Use ServiceNow Machine Learning (ML) APIs to train Machine Learning models and run inferences.This section briefly describes classes for training ML solutions and running inferences with trained solutions.Follow this example procedure to learn how to configure and train a…
Customer service management / concept
Major issue management overview
Major issue management enables customer communication for issues that impact a wider audience. Use this application to proactively identify impacted customers, provide information to these customers, and manage the resolution process.
Acct lifecycle events / task
Create an opportunity in Microsoft Dynamics CRM
Create a renewal opportunity in the Microsoft Dynamics CRM platform from your ServiceNow instance.
Performance Analytics / concept
Changes to score\_start/end because of different user time zones
For formula indicators, the values of the variables score_start and score_end are calculated based on the time zone of the user who is executing the formula. If users in different time zones execute the same formula, the values of score_start and score_end change.
Order management / concept
Solution configurations
Solution configurations let you link multiple blueprints together so buyers complete related product configurations in a single, connected session.
Impact / concept
Root cause correlation
Root Cause Correlation (RCC) finds a root cause by automatically correlating metrics, logs, and event information for supported symptoms on production instances for the last 24 hours.
Upgrade Management / reference
Upgrade details form
From the Upgrade Details form, you can review an individual record affected by the upgrade and reconcile conflicts between the upgrade and customizations.
Workplace Central / reference
Workplace Central Event planner
The Workplace Central Event planner is a one-stop workspace where you can check all the reservations requested in your organization at a time.
Delta washingtondc australia / reference
Combined Workspace release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Workspace from Washington DC to Australia.
Mobile / task
Define attachment sources available to users
Control the origin of where images and files are sourced from, including a phone's gallery, camera, or file system. This capability confirms that images can’t be reused and verifies that they aren't AI-generated.
Platform administration / task
Parent breadcrumbs formatter
The parent breadcrumbs formatter on the Task table provides breadcrumbs that show the parent or parents of the current task.
Service Portal / concept
Page navigation in Service Portal by URL
You can navigate to a portal or a page in Service Portal using a URL.
Admin Center / task
Configure the product home page
Track delta changes, over-allocated subscriptions, customizations, and slow execution on the product home page by selecting a product family
Developer Guides / reference
screen — DOM queries
The screen API is the primary interface for finding elements on the page tested by a Run UI Test Script step. All query methods pierce shadow roots automatically, so they work with Now Experience components as well as classic Jelly and UI16 pages.
Customer service management / reference
Feature context parameters supported in Engagement Messenger
Features for contextual launch capability enable you to set the default launch screen in Engagement Messenger.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.