jsn / ServiceNow, simplified.

THE SERVICENOW DOCUMENTATION LIBRARY

Find the answer.
Get back to building.

Search the documentation here. No installation, database download, or account needed.

Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

3,547 results for “script include”

Customer Self-service and Omnichannel Engagement / task

Configure the Case list component instance

Configure the Case list component instance so that your user can embed it on their website to access the list of all cases from their website directly.

Virtual Agent / concept

Building and deploying Virtual Agent

Convert the time your agents and technicians spend handling low-impact user requests into an intelligently managed interaction. Enable Virtual Agent with NLU to understand the intent of what people are looking for and provide them with more relevant answers.

Server API Reference / concept

OCTimer - Global

The OCTimer script include provides methods to track the length of time it takes for a function to complete.Logs the entry based on the function name.Takes a millisecond value and returns a formatted duration.Calculates the time taken for each function registered.Initializes a…

Knowledge Management / concept

Article versioning

Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.

Sourcing and Procurement Operations / task

Select a delivery location

You can select either a single delivery location or multiple delivery locations for the various products in your cart.

Now Assist Skill Kit / task

Add a tool

Add and manage tools visually in the Tools editor, including decision branching, to execute different tools for your skill. Adding decision branches between tools enables you to define the conditions that must be met for a tool to run.

Application development / concept

General guidelines for agentic development

When using agentic development tools to build applications and app components on the ServiceNow AI Platform, the quality of the output depends on the quality of your instructions.

REST APIs / concept

CI Lifecycle Management API

The CI Lifecycle Management API provides endpoints to manipulate configuration item (CI) operational states and apply CI actions.Removes a configuration item (CI) action for a list of CIs.Unregisters an operator for non-workflow users.Returns a list of active configuration item…

Now Assist for Creator / concept

ServiceNow Otto for Creator

ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.

Customer service management / concept

Setting up a user as a Unified Consumer

Set up a user as a Unified Consumer by creating a single, unified profile that supports both the internal and external personas in the Customer Service Management (CSM) application.

Connections and Credentials / concept

Scope protections for Credentials and Connections

You can classify certain types of Connection & Credential records as belonging to a scope, and extend scope protections to them. These scope policies protect records you create in a table, and prevent interactions with records that are private to another scope.

Release notes / concept

HR Service Delivery release notes

The ServiceNow HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Australia release.

Using an agent or building an integration?

The same documentation is available through the public REST API.

GET /api/docs/search?q=GlideRecord&limit=20
GET /api/docs/document?path=…
GET /api/docs/:id?revision=…

Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.