Now Assist in Knowledge Management / reference
Guidelines for creating prompts
Guidelines for writing prompts for out-of-box (OOB) and custom knowledge article templates to optimize the use of AI models for generating knowledge articles.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Release notes / reference
Australia Patch 3
The Australia Patch 3 release contains important problem fixes.
Platform user interface / concept
Encoded query strings
An encoded query string represents a complex filter on a list of records.
Order management / concept
Use cases
View a list of example use cases for CPQ.
Virtual Agent / reference
Virtual Agent pre-built topic blocks for NLU
Virtual Agent provides pre-built topic blocks that topic authors or admins can use to perform specific platform-related functions or tasks in bot conversations. For example, certain topic blocks enable you to check agent availability or generate AI Search results.
Now Assist in Virtual Agent / reference
Data sets for conversation evaluations
Test data sets supply the scenarios and expected results that conversation evaluations run on to measure how your assistant performs.
Usage Insights / reference
Types of tracking consent policies in Usage Insights
There are five types of tracking consent policies that you can define for individual countries.
Mobile / concept
Security controls
Configure security controls to restrict copy/paste, enforce PIN, or block attachment functionality.
Discovery / task
Schedule a horizontal discovery
A discovery schedule determines what horizontal discovery searches for, when it runs, and which MID Servers are used.
Intelligent experiences / reference
Known issues and limitations of adaptive desktop actions
Reference known issues, limitations, and resolution steps for AI Desktop Actions on macOS.
Customer service management / task
Configure force refresh for recommendations
Configure the Trigger Recommendation Refresh data broker to refresh and update the recommendations based on the results from UI events for precise recommendations. Similarly, use the ForceRefreshRecommendations method for configuring an explicit refresh mechanism.
Delta zurich australia / reference
Combined Operational Resilience release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Operational Resilience from Zurich to Australia.
Application development / concept
Guidelines for using source control
Source control (Git) combined with the Application Repository is the preferred deployment method for custom scoped applications. Using System Update Sets is also an approved deployment mechanism for application development.
Delta yokohama australia / reference
Combined Classic Workflow release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Classic Workflow from Yokohama to Australia.
Intelligent experiences / reference
Prometheus API AI agent
This AI agent analyzes and investigates Prometheus alerts and answers general Prometheus questions, surfacing infrastructure metrics through instant and range queries.
ServiceNow Studio Classic / concept
Exploring app generation
App generation enables you to create applications in ServiceNow Studio by describing your business process in a conversation with ServiceNow Otto.
Delta yokohama australia / reference
Combined Third-party Risk Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Third-party Risk Management from Yokohama to Australia.
Service Graph Connectors / task
Configure Service Graph Connector for Active Directory
Configure your Lightweight Directory Access Protocol (LDAP) connections and verify them, set up scheduled imports, and optionally add multiple instances with the Guided Setup.
Coaching / reference
Coaching reference
Coaching reference content includes business rules and field descriptions.
Impact / reference
Transaction or response metrics
The metrics provide a performance snapshot of classic UI transactions within the ServiceNow AI Platform.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.