Server API Reference / concept
ArrayUtil - Global
The ArrayUtil script include provides methods for working with JavaScript arrays.Merge two arrays.Searches the array for the specified element.
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Now Assist for IT Service Management (ITSM) / task
Customize a ServiceNow Otto for IT Service Management \(ITSM\) skill
If you have the admin role, you can customize a ServiceNow Otto for IT Service Management (ITSM) skill so that agents can use the generative AI skills in Service Operations Workspace for ITSM and in Core UI.
Release notes / topic
Asset Audit Response release notes
The ServiceNow Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content data to help drive more efficient…
Discovery and Service Mapping Patterns / reference
Oracle GLAS data collection using patterns
The ServiceNow Discovery application uses the Oracle GLAS Data Collection pattern extensions to discover Oracle GLAS data. This data includes discovered Oracle Database, Middleware, and Java configuration items.
MID Server / reference
MID Server configuration file security
Sensitive MID Server configuration data can be protected using several different schemes, including internal and external data encryption and external data storage.
Service Graph Connectors / task
Configure Service Graph Connector for Microsoft Intune using SGC Central
Use the playbook available with the SGC Central application to set up the Service Graph Connector for Microsoft Intune for pulling in Microsoft Intune data into the CMDB.
Application development / reference
Agentic development on the ServiceNow AI Platform
Agentic development, or vibe coding, is an AI-driven approach to application development.
Automated Test Framework (ATF) / concept
Custom UI test steps
Test customized user interfaces such as UI pages and UI macros by retrieving their HTML and JavaScript page components and identifying the test actions they support.
Delta yokohama australia / reference
Combined Software Asset Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Software Asset Management from Yokohama to Australia.
Event Management / task
Configure event collection from NNMi
Configure the HP Network Node Manager i (NNMi) connector instance to receive events while monitoring your network resources.
Digital End-User Experience (DEX) / reference
Digital End-User Experience remedial actions
ServiceNow Digital End-User Experience (DEX) provides base system remedial actions to resolve issues on DEX monitored devices.
Customer service management / concept
Guidances in Recommended Actions
A guidance is an action that an agent can take or information that an agent can share as they work to resolve tasks, such as customer service cases.
Security Incident Response / task
Checklist for the Splunk Enterprise Event Ingestion integration
Use this checklist to guide you through all the tasks of the integration. The following checklist includes setup and installation tasks and examples of use cases that include expected results for the integration.
Delta xanadu australia / reference
Combined Playbooks in Workflow Studio release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Playbooks in Workflow Studio from Xanadu to Australia.
Service Catalog / task
Request an order guide from Service Portal
Use the SC Order Guide widget on Service Portal to request an order guide with several catalog items for a specific purpose.
Discovery / concept
File-based Discovery
File-based Discovery helps you identify what software is running on your Windows and UNIX servers and devices, even if there’s no registration information available.
Order management / concept
CPQ and Salesforce managed packages
Learn about the CPQ Extension Package and the CPQ Extension for Salesforce CPQ.
Government industry / task
Create remote task definitions in Service Exchange for Providers in Public Sector Digital Services
As a government agency provider, you can create remote task definitions that trigger the assignment of remote task(s) to your constituent.
Search Administration / concept
Microsoft SharePoint Online external content connector
The Microsoft SharePoint Online external content connector retrieves pages from sites in your Microsoft SharePoint Online source system and makes their content and metadata searchable in AI Search applications.
REST APIs / concept
REST API reference
Use REST interfaces to access data on your instance.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.