THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Incident Management / concept
Log incident records from sources such as email, service desk, service catalog, or external applications as per your convenience. You can also generate incident using business rules or SOAP messaging.
System Events / reference
Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur.
System Events / reference
Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur.
Governance risk compliance / concept
Beginning with Digital Operational Resilience Management (sn_dora_accel), version 22.x.x, currency conversion and third-party aggregation capabilities are supported for DORA reporting of third-party expenses.
Operational Technology Vulnerability Response / reference
Several types of components are installed with activation of the Operational Technology Vulnerability Response (com.sn_otvr) plugin, including user roles and a business rule.
Security Incident Response / concept
The following steps explain an example use case on how to add support to link/propose/promote to Major Security Incident for a Security Case table.
Sourcing and Procurement Operations / task
During evaluation, the approval engine converts each approval rule into one or multiple approval plans.
Access Control / concept
Understand permission evaluation criteria when using Access Analyzer.
Incident Management / task
Create trigger rules to define the conditions under which a trigger action is executed. You can create major incident trigger rules to define the conditions under which an incident is automatically considered as a major incident candidate.
Table Administration and Data Management / reference
A baseline instance contains certain assignment rules.
Application Vulnerability Response / concept
The Application Vulnerability Response (AVR) product ingests the weaknesses and vulnerabilities detected by your application security testing tools and provides a single pane of glass to understand the security posture of all the applications in your environment.
HR Service Delivery / concept
Create a universal request for every HR case that is created, using any channel. Extend the unified ticket experience that Universal Request provides for all the HR cases, irrespective of the channels they are created from.
Expense Line / concept
The Expense lines application tracks costs and record expenses incurred. Expense allocations let you associate expenses with items such as users, groups, or departments.
Table Administration and Data Management / task
Automatically assign a record using Data Lookup and Record Matching.
Application development / reference
Explore example prompts for building apps, as well as adding governance, UI and other ServiceNow metadata to help you get started with prompting Build Agent.
Vulnerability Response / concept
The Vulnerability Response, Application Vulnerability Response, third-party vulnerability integrations and Software Bill of Materials applications manage (contribute data to) CSDM tables. These applications also use data from CSDM tables that other applications generate.
Field Service Integrations / reference
Various plugins, script includes, and business rules are installed with the Change Management for Field Service application.
Vulnerability Response / concept
Vulnerability calculators automate calculating initial values for the fields on vulnerable items. The condition for each calculator is evaluated in order, and the first matching calculator is used.
Application development / concept
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name.
Third-party Risk Management / concept
The validation framework helps ensure that RoI packages meet regulatory requirements defined by the DORA.
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