THE SERVICENOW DOCUMENTATION LIBRARY
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Third-party Risk Management / task
Import existing data (third parties, engagements, assessments, questionnaires, issues, and so on) from other systems (like the Aravo platform, the ProcessUnity platform, and so on). You aren’t charged for importing the data.
Change Management / reference
Use these server-side and client-side methods to check which change model attributes are present for a change request in its current state.
GRC Common Functions / task
Set up an approval rule for the approval level. You can define the source, filter conditions on the source table to which the approval rule is applied, approver type, and approvers in the record.
Platform user interface / task
Dynamic filter options enhance filtering by allowing users to run existing script includes or JavaScript against a reference field within condition builders and dynamic reference qualifiers.
Reporting / reference
There are several reasons why a report is showing less information than expected or possibly no data at all. These include insufficient permissions on the report and the report not being shared.
Platform security / reference
Use information in the Access Observer log records for insights on how your data is accessed.
Sourcing and Procurement Operations / task
Configure your employees as delegates to shop on behalf of someone else. For these employees, the Shopping as option is available on the Shopping Hub homepage to shop as a delegate.
Governance risk compliance / task
Assign multiple levels of approvals to users or groups to support each step of your BIA, BCP, or events workflow processes.
Server API Reference / concept
The CMDBUtil API provides utility methods for creating and managing table relationships in the Configuration Management Database (CMDB) and managing CMDB baselines.Applies proposed changes in a task_ci record that represent an update set for all CIs associated with the…
Form Builder (Glide Family Release) / concept
Policies and rules define how information appears to users based on role and entries, as well as who can access tables and forms built in Table Builder.Configure UI policies in Table Builder to adjust how forms appear based on roles and user input.Edit UI policies to change how…
Scenario Planning in SPW / concept
If your planning managers need high-level planning enabled for items other than the default ones, you need to update the configuration for lens entities and portfolio plans.
User Administration / task
You can add companies that represent vendors, manufacturers, or customers with whom you do business. These companies provide a way to categorize users, groups, and assets.
Financial Services Loan Operations / task
Review the components that are installed with the Financial Services Loan Operations application and modify as needed for your organization's business needs.
Service management for the enterprise / concept
State flows control the sequence in which records transition between states in Service Management applications.
Platform administration / reference
The ServiceNow Syslog probe uses the MID Server to deliver log messages from a ServiceNow instance to another machine, such as a dedicated log server, using the syslog protocol over an IP network.
List Administration / reference
The list editor allows users to edit field values directly from a list without navigating to a form.
User Administration / reference
Administrators can control access to features and capabilities on a ServiceNow instance by assigning roles to users.
Legacy Workflow / concept
The ValidateScriptForCurrentDotUpdate validator finds workflow activities with scripts that use the current.update() function.
Legacy Workflow / concept
The ValidateScriptForCurrentDotUpdate validator finds workflow activities with scripts that use the current.update() function.
Process Mining / reference
Use the Create Improvement opportunity definition form to create a finding definition from the Finding Builder.
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.