THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Financial services operations / concept
You can use case types and service definitions to define the processes and data needed to resolve customer issues in Financial Services Operations (FSO). The topics in this section provide an overview and discuss choosing which implementation to use in various situations.
Strategic Planning / concept
Learn more about integrating Strategic Planning Workspace with Jira and review the benefits it can provide for different users in your organization.
Task Mining / concept
Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
Governance risk compliance / task
Configure element definitions to identify the configuration item that has to be assessed in a business impact analysis and recovered in a business continuity plan.
Financial Services Payment Operations / task
Review the components that are installed with the Financial Services Payment Operations application and modify as needed for your organization's business needs.
Employee Journey Management / task
Create or modify a business role based on job function, geography, and so on.
Employee service management / concept
Automatically categorize HR cases submitted by email. Auto-case creation allows for a faster response time and better case resolution for employees.
Employee service management / concept
Automatically categorize HR cases submitted by email. Auto-case creation allows for a faster response time and better case resolution for employees.
Conversational Interfaces / concept
Conversational Interfaces reference topics provide shared technical descriptions of features that apply to Virtual Agent and Agent Chat, such as the Interactions table.
Sourcing and Procurement Operations / reference
The Legal Entity [sn_fin_legal_entity] table stores information about legal entities used in financial and organizational structures.
System Import Sets / reference
You can insert multiple records in one SOAP request by using the insertMultiple operation.
Order management / concept
Sales territory management enables you to structure and optimize the sales efforts of your organization based on territories.
Incident Management / task
You can create a major incident candidate in multiple ways. After a major incident candidate is created, the major incident manager evaluates the candidate and decides whether the candidate should be promoted to a major incident.
Authentication / task
Specify what format the IdP uses for the NameID token.
Mobile / reference
Action items or writeback actions are user-initiated actions that send data changes to the ServiceNow instance. While offline, writeback actions are queued and automatically synced back, once connectivity is restored.
Event Management / task
Event Management tracks individual events to manage external systems. These events are notifications from monitoring tools indicating occurrences of interest, like log messages, warnings, or errors.
Integrate applications / reference
Several types of components are installed with the activation of the RPA Hub plugin, including tables, user roles, and scheduled jobs.
Work Order Management / concept
When work is required, create a work order to provide information for the Field Service agents to fulfill the request. Create work order tasks to break down the tasks required to complete the work order.
Order management / concept
Install the Advanced Approval Management application to build workflows that automate the approval process for Sales Customer Relationship Management entities such as customer quotes.
Order management / task
As an approver, review the details of a submitted quote and approve the request when it meets your organization's requirements.
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