Authentication / task
Set up a NameID policy for SAML
Set up a NameID policy for SAML. SAML 2.0 requires the IdP to exchange a NameID token with the service provider.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Process Mining / reference
Process Mining key terms
Key terms used in Process Mining.
Service Level Management / reference
Installed with SLA breakdown definitions
Several types of components are installed with the SLA breakdown definitions.Plugins are added with activation of SLA breakdowns.Tables are added with activation of SLA breakdowns.Properties are added with activation of SLA breakdowns.UI policies are added with activation of…
Application development / concept
Agentic development reference
Find reference material for agentic development on the ServiceNow AI Platform, including a list of tools and prompt examples.
Authentication / task
Create a SAML logout endpoint
Create a SAML logout endpoint to allow single logout.
[Legacy] Retail Task Management / concept
Retail Task Management reference
Reference topics provide additional information about Retail Task Management components.
Service Catalog / reference
Create scripts
Service Catalog enables you to use certain scripts.
Service Portal / concept
KB News widget
The KB News widget displays information from the Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
Time Configuration / reference
Client transaction timings
The Client Transaction Timings plugin enhances the system logs by providing additional information about the durations of transactions taking place between the client and the server.
Form Builder (Glide Family Release) / concept
Exploring Table Builder
Learn about Table Builder features that enable you to design tables, forms, and flows visually using a single user interface.
Configuration Management Database (CMDB) / task
Evaluate CMDB settings for Data Foundations
Identify and evaluate settings including CMDB reconciliation rules, CI creation business rules, and CMDB Data Manager policies that support data quality and life cycle management for your principal classes.
Financial Services Card Operations / task
Configure Financial Services Card Operations
Review the components that are installed with the Financial Services Card Operations application and modify as needed for your organization's business needs.
Software Asset Management / concept
Software Asset Management migration
Migrate from the Software Asset Management plugin (ITSM Software Asset Management feature of Asset Management) to the Software Asset Management application to take advantage of more powerful features. Manual actions by the customer are required after plugin activation.
Instance Security Hardening Settings / reference
Ensure MID Server Users Have Appropriate Access Levels
Verify that your MID Server user accounts does not have more the necessary granted permissions.
Financial services operations / task
Configure Individual Life Servicing
Review the components that are installed with the Individual Life Servicing application and modify as needed for your organization's business needs.
Order management / concept
Display a multi-level BOM in CPQ using simple and advanced product actions
Two ways to display a bill of materials that includes hierarchical relationships.
Application portfolio management / concept
Working with business process map
Use the Enterprise Modeling and Visualization to create, update, and manage business process diagrams that represent the current and future state of your business workflows.
Intelligent Servicing for Fraud / concept
Exploring Intelligent Servicing for Fraud
By using the Intelligent Servicing for Fraud application, you can review the alert details that are flagged by external systems, review the cases that are reported by customers, investigate the alert cases that are reported by customers, and move the case to a final case…
Financial services operations / task
Configure Group Life Servicing
Review the components that are installed with the Group Life Servicing application and modify as needed for your organization's business needs.
ServiceNow Studio Classic / task
Debug a script in ServiceNow Studio
Use the Script Debugger in ServiceNow Studio to debug business rules and other synchronous server-side scripts during app development.
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