Mobile / reference
General guidelines for working with data items in offline mode
When working with data items keep these general guidelines in mind for usability and a good user experience.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Policy as Code Engine (PaCE) / concept
Understanding PaCE
PaCE enables you to manage, administer, and audit policies from a centralized location.
Platform administration / concept
Scripting for email notifications
Use mail scripts to add business rule-like scripting to outbound email messages.
Table Administration and Data Management / task
Import data from XML
After you have successfully exported data from the source instance to XML, import the XML file directly to the target instance.
Application development / concept
Test apps with low-code tools
Test your ServiceNow apps.
Application development / concept
Test apps with pro-code tools
Test your ServiceNow apps.
Platform user interface / concept
Instance performance in Next Experience
View the performance-based information, including the UI loading times, for any recently accessed Next Experience page by using the client interaction table.
MID Server / reference
MID Server resource threshold alerts
The instance displays warnings when a MID Server breaches its resource thresholds for CPU and JVM memory usage, enabling users to create email notifications or custom scripts when a breach occurs.
Authentication / task
\(Workaround\) Enable service provider-initiated authentication
Use this workaround if authentication fails because you do not have SAML 2.0 Update 1. This issue can happen if users attempt to skip IdP authentication and navigate directly to the instance.
Customer service management / task
Modify product inventory records to create a quote
Perform the Modify operation on a single product inventory record that results in the creation of a quote on the CRM Workspace. For example, you might want to add or delete an optional product inventory or update its configurations.
Governance risk compliance / concept
Configuring dictionary, UI policy, and element variables
Starting with Release 6.1.x, administrators have the capability to configure different aspects of a dependency. This includes the Dictionary, UI policy, element variables, and UI view, which determine columns, required fields, and display in dependency assessment views.
Vulnerability Response / task
Configure scheduler to synchronize the Jira status to ServiceNow automatically
Configure the scheduler to synchronize the state of Jira issues with application vulnerability item, container vulnerability items and tasks in the sn_vul_agile_manifest table.
Scripts / concept
JavaScript API Context-sensitive help
The syntax editor can display context-sensitive API information.
Third-party Risk Management / concept
Currency conversion and third-party expense aggregation
During report generation, the Register of Information (RoI) converts contract annual expenses to a base currency. It then aggregates totals per eligible third-party provider or engagement.
Platform administration / concept
Values to associate with choice labels for scripting
When you write a script that references a choice list, you need to know the value that is associated with each choice.
Authentication / task
Set the audience URL for SAML
Enable your instance to verify that it is the intended recipient of a SAML response by using the Audience property.
Financial Services Loan Operations / concept
Financial Services Loan Operations workflows
The Financial Services Loan Operations application installs automated workflows for loan servicing. These workflows enable routing of cases and tasks to different departments, including the loan, document, and credit agents.
Upgrade Management / concept
Upgrade Monitor tool in Upgrade Console
Leverage Upgrade Monitor to schedule upgrades, monitor their progress, and analyze post-upgrade results, including conflict resolution.
Impact
impact/healthscan-definitions-nov-store.md
--- title: HealthScan definitions updates: November 2024 release description: Some HealthScan definitions are deprecated or updated between releases.
Security management / task
Create a Security Operations enrichment data map
Transform data from JSON, XML, or Properties file format to ServiceNow records using enrichment data maps.
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