THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Order management / task
Create custom context variables to represent product or non-product characteristics that can be used by pricing admins to apply different pricing features, such as pricing adjustments, or product catalog admins to set product offering eligibility rules.
Application portfolio management / concept
Use the Enterprise Architecture Workspace (EAW) for managing portfolios, modeling architecture, and visualizing IT landscapes.
REST API Explorer / reference
REST messages sent to an instance return a specific HTTP response code.
Workforce Optimization for Field Service / task
You can activate the Field Service Marketplace plugin ( com.snc.fsm_marketplace) for Field Service Management if you have the admin role.
Application development / concept
ServiceNow Otto for Creator provides core skills for rapid conversational app development. Use the integrated tools to generate scripts, optimize code, scaffold applications, and automate testing through natural language prompts.
Field service management / concept
Field Service Territory Planning enables you to create, view, analyze, and manage territories for better scheduling of work orders and work order tasks.
Financial Services Deposit Operations / concept
Learn how agents, using the Close deposit account workflow, resolve service requests for closing a checking or saving deposit account. The workflows apply to both business and personal deposit service requests.
ServiceNow Studio Classic / reference
Collaboration permissions determine what delegated developers can do when working on an app in ServiceNow Studio. Admins or app owners set these permissions.
Authentication / task
Testing the connection to an IdP validates the settings before enabling external authentication.
Digital End-User Experience (DEX) / concept
Administrators can send customized Desktop Assistant notifications to specific users by using the DesktopAppNotificationUtils script include with a set of notification parameters.
Platform security / concept
Code Signing provides cryptographic verification to ensure that only authorized scripts can execute on MID Servers.
Application development / task
Track cross-scope requests for access to an application resource and approve or deny requests.
Virtual Agent / concept
Admin users can initiate a chat conversation to troubleshoot the settings and functionality of Issue Auto Resolution if an issue arises that wasn't addressed as expected.
Customer service management / reference
Properties are added with the activation of the Customer Service Management application.
Approvals / reference
Classic approvals are records that store the authorization tasks that must be done to approve or reject a request. Approval records are typically created by a Workflow Studio flow or classic workflow.
Order management / concept
Events trigger rule groups, integrations, and stage transitions on a quote. ServiceNow Quote Experience provides system events and supports custom events in CPQ.
Instance Data Replication (IDR) / concept
Monitor the replication record queue, message produced queue, message consumed queue, and the messages processed for all replications sets through the Instance Data Replication (IDR) Queue Dashboard.
ServiceNow Studio Classic / concept
Use the development tools in ServiceNow Studio to build apps, flows, tables, forms, and more — all without leaving the platform.
Incident Communications Management / task
Close an incident communication plan after its execution or if it is no longer needed.
Platform security / reference
Domain separation may work better for your customers' organizations than any other method for separating the data between groups and departments.
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