Core business suite / task
Assign the CBS requester role manually
Create a role rule to control which employees receive the CBS requester role, so access is granted based on conditions defined by an administrator.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Cloud Configuration Governance / task
Set default values for a cloud catalog form fields
You can set default values for all users or you can populate fields with default values based on conditions. This example shows you how to set a default schedule profile and business service.
Customer service management / reference
Components installed with additional plugins for Customer Service Management
Several types of components are installed with the additional plugins for the Customer Service Management application.
Service management for the enterprise / concept
Implications of disabling SM state flows
State flows are used by SM applications to control how a work order or request automatically transitions from one state to the next. When state flows are disabled, various aspects of the ServiceNow system are also changed, as described here.
Sourcing and Procurement Operations / reference
Approval rule grouping and sequencing
As a Procurement Administrator, you can associate approval rules with approval groups and define the sequence to determine when these rules should be triggered.
Platform Performance / reference
Transaction quota rule form
A description of the fields on the Transaction Quota Rule form.
Field service management / reference
Customer Experience components
Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.
Security management / concept
Security Exposure Management Workspace Health dashboard
The Vulnerability Response Health dashboard is a tool designed to empower organizations with comprehensive insights into the implementation and usage of their Security Exposure Management applications.
Order management / concept
Buyside user interface
The configurator buyside user interface is a modern, intuitive platform designed to simplify the configuration of complex products and services.
Scenario Planning in SPW / reference
View rule form
Learn about the fields of the view rule form. Use this form to define workspace view rules for the form views of new planning item types in Strategic Planning.
Platform user interface / reference
Help context types and prioritization
You can create a help context with the type Form, List, or Record, and link it to a particular table in your ServiceNow instance. If you have multiple help contexts, prioritization determines which help contexts apply to what a user views.
Platform security / reference
Domain system properties and user preferences
Administrators have access to properties and user preferences that control domain scope.
Work Order Management / concept
State flow cleanup
The business rules, client scripts, and UI actions that the system creates automatically to perform custom transitions exist only while the state flow records that use them are present.
Governance risk compliance / task
Configure alert rules to display alerts in crisis map
Set alert rules to specify conditions under which a feed has to be bubbled up and displayed in the dashboard as an alert. You can also specify the conditions under which an alert is no longer valid and dismiss it from the dashboard.
Core business suite / concept
Core Business Suite terminology
Glossary of terms used in the Core Business Suite documentation.
Sourcing and Procurement Operations / task
Configure approval rule for a delegate
Configure an approval rule for a delegate to ensure that the business owner has better visibility into the request before approval.
System Events / task
Create an event
If you do not find a suitable existing event, you can create your own.
System Events / task
Create an event
If you do not find a suitable existing event, you can create your own.
Service Level Management / concept
Using Service Level Management
Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
Universal Request for HR Service Delivery / task
Create universal request automatically for department tickets via other channels
Universal request is not automatically created when a fulfiller or employee creates a department ticket from channels other than the Service Portal or Virtual Agent topics.
Using an agent or building an integration?
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