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THE SERVICENOW DOCUMENTATION LIBRARY

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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Privacy Workspace / concept

Initiating privacy assessments for an entity or a processing activity

To discover whether a business process or an application is processing personal data, you can use privacy screening assessments. To regularly assess how processing activities are processing personal data, you can use privacy assessments such as privacy impact assessment (PIA).

Scripts / concept

Script Tracer and debugging scripts

The Script Tracer can help you filter your debugging search to quickly narrow down script problems. You can identify lines of scripts in the Glide record that have undergone change during execution.

Team Development / reference

Version records

The Update Versions [sys_update_version] table contains records that represent the state of a customizable object at a particular time.

Communities / concept

Configuring communities

Configure various aspects of Communities based on the specific requirements of your organization.

Accelerator and Initiative List / reference

Jumpstart Your Event Management

The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.

Configuration Management Database (CMDB) / concept

Server \[cmdb\_ci\_server\] class

Attributes, identification rule, and other important schema structures for the CMDB Server [cmdb_ci_server] class.

Configuration Management Database (CMDB) / concept

Duplicate CIs remediation

Duplicate CIs in the CMDB unnecessarily overload the system and interfere with the CMDB's integrity and reliability. It is therefore important to regularly use CMDB tools that detect and remediate duplicate CIs.

Application development / concept

Requested restricted caller access \(RCA\)

You can use a requested RCA to grant store apps access to protected resources in the ServiceNow AI Platform without the need to wait for the next family release. If you have the system admin or application admin role, you can review requested RCAs and approve and deny them.

Financial Services Loan Operations / concept

Loan Deferment workflow

Learn how bank agents, using the Loan Deferment workflow, resolve a loan service request for a temporary postponement of a scheduled loan repayment. The workflow applies to both business and personal loan service requests.

Customer service management / concept

Service health status for install base

View the real-time health status of a customer's install base. Correlate customer issues with the operational health of their install base to provide more informed responses to your customers.

Platform security / reference

Service provider reference architecture

Your customers can access service provider (SP) services by using a portal that is designed for them to reach their domain-separated instance.

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